The most popular things our guests ask us about are explained here. Alternatively, we’re here to answer any questions you have – just send us an email or give us a call.
What methods of Payment do you take?
We take internet banking deposits and credit card payments via Paypal. If you are paying by credit card or if you would like to split up your internet payments (50% on deposit/50% due 30 days before your stay) then you will incur a 4% processing fee.
Do you allow one night stays?
We do occasionally accept one night bookings but we only accept these if there is one night available between two other bookings, OR we will accept them in the few days prior to the booking if the date is still available on the calendar. We charge an extra $30 for one night bookings. Please email: email@example.com if you’d like to request a one night stay.
How far are you from Raglan town?
We are 12 kilometres from Raglan. By car, it takes around 15-20 minutes to get here from Raglan township.We’re located on the coast side of Raglan just up the road from famous surf breaks Manu Bay, Whale Bay and Indicators (5-10 mins by car).
Are pets allowed?
Yes we love pets! Just not on the furniture! We allow you to bring one, well-behaved pet with you as long as you’re happy to ensure that you keep them off the furniture and clean up fully after them (pet hair, waste, etc). Please let us know if you will be bringing a pet firstname.lastname@example.org. Any excess cleaning that is required after a pet stay will incur a $50 cleaning fee.
Are the Tiny Houses warm in winter?
Yes they are warm. The treehouse and the bus are both fully insulated. There is also a small heather available in both accommodations. We put two duvets on the bed in winter to ensure it’s extra warm and snuggly.
Is there power in the Tiny Houses?
No all of our tiny houses are fully off-grid however don’t let that put you off, you won’t notice the lack of power at all! In the treehouse the hot water is supplied via gas califont and the led lights are powered by batteries. We supply a PowerBank for charging your electronics. In the bus, the hot water is also supplied by gas califont and the lights are powered by a solar panel. You can charge your electronics by plugging into the invertor. We provide Cool Stools (super well insulated chilly bins) so that you can keep your cold food cold.
Will we have exclusive use of the Tiny House?
Yes, all our Tiny Houses are self-contained with kitchen and bathroom facilities. You will not share with anyone else. We respect your privacy and do not access the Tiny House during your stay unless pre-arranged.
Can we purchase Gift Certificates?
Yes! As the Huff Post says “An unplugged weekend in a modern eco-cabin is the coolest gift you could give someone” and we agree! This is the perfect romantic wedding gift, birthday gift, anniversary gift. Or just because you know a hardworking couple who could do with a relaxing break and chance to reconnect with each other. Just email email@example.com to purchase and we will post you a gift voucher that you can gift.
Is there parking?
Yes you can park near each of the accommodations.
What time can I check into my accommodation? Are late arrivals ok?
Check in is any time from 3:00pm on the day of your arrival. Late arrivals are not a problem. We’ll provide you with full instructions via email about where you can find the key. You can check in at any time that is most convenient to you.
Can I request an early check-in?
Our check-in time is 3pm. We are usually unable to accommodate early arrivals during peak times, however we can sometimes offer a 1pm check-in during off peak (or earlier if there is no one staying the night before), subject to our housekeeping schedule. The fee for an early check-in (subject to availability) is NZ$30. Please email firstname.lastname@example.org the night prior to your arrival to request an early check-in.
Anything else that we should know for arrival?
We have a steep driveway that some people are not used to. It’s perfectly safe and concreted at the steepest gradient. Just take your time and you’ll be fine. We have an old Toyota Prius that goes up and down our driveway absolutely fine so if that can do it so can your car!
How do I collect the keys? How many are provided?
We’ll provide you with full instructions via email on where to collect the keys. There is one key provided for your stay.
Do I need to bring anything? What is provided?
We provide you with full bedding/linen and towels for your stay. If you have requested use of our sofa-bed and paid for an extra guest, additional bedding and sheets will be provided. We also provide basic supplies such as Raglan Roast Coffee, tea, sugar, milk powder, salt & pepper, toilet rolls, dish-washing liquid, body wash, shampoo and conditioner. All our tiny houses have a small cooktop, chilly bin, kettle, heater.
Please bring some drinking water and ice/ice packs for the chilly bins.
Please note that we are offering you a chance to unplug and reconnect so no we do not have TVs in our tiny houses.
What time is check out? (What if I want to stay later?)
Check-out is strictly 11:00am. We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing yours, so we need every minute possible to get the tiny house ready for the next guests. We can sometimes offer a later check-out of 12 noon/1pm during off-peak, subject to our housekeeping schedule. Please email email@example.com to request a late check-out. The fee for a late check out (subject to availability) is NZ$30.
Where do I return the keys?
Our check-out process is very easy. Just leave the keys in the door of the treehouse, or inside the bus.
Do I have to clean? What if I don’t want to clean?
We ask all guests to clean up after themselves prior to leaving unless you prefer to pay a $50 cleaning fee.
Cleaning involves; doing any dishes, sweeping the floors, cleaning the shower/toilet, and removing the sheets/pillow cases from the bed. We provide necessary cleaning equipment; cloths, spray and a broom. We also ask that you remove all rubbish and recycling as we don’t have rubbish collection from our property so we appreciate your help with this
GENERAL INFO FOR YOUR STAY
What if I need to contact you during my stay?
We are contactable by email (firstname.lastname@example.org) or text message (+6421 516 716) and we will respond to you as soon as we can.
What if we love it so much and want to stay an extra night?
If the night is available on the calendar then just let us know and we can arrange a payment while you’re here.
Can we catch a taxi/ride into town?
If you’d like to have dinner in town and would like to book a taxi/shuttle, contact Raglan Shuttles to book one.
Can I smoke in the Tiny Houses?
No, all Tiny Houses are strictly smoke-free. If you do smoke outside please ensure that you remove all cigarette butts. It is very dangerous for you to dispose of any cigarette butts in or near our forest so please don’t do this.
Do the Tiny Houses have WIFI?
Yes we will provide you with the connection details to the Wifi connection that is available at some spots from the Treehouse and Bus. It is not a fully constant connection but you can get a better connection from the driveway if needed or come down to the main house.
Can we host a party at the Tiny House?
No, we do not allow parties at our Tiny Houses. We sometimes consider small wedding bookings. Please contact us for further information at email@example.com
Lost property is kept for a maximum of a month and will then be donated to the local Lions Club collection. Please ensure you take all items home with you.
Can we light fires?
No. Please don’t light any fires other than in the fire pit provided at the bus. We have not been able to provide a fire pit at the treehouse as it is not possible to have any fires safely near the forest.
THINGS TO DO WHILE IN RAGLAN
Can you recommend what to do while in Raglan?
Absolutely, check out our Cool Things to do in Raglan blog.
Is there beach access from the property? Where are the nearest beaches?
No there isn’t beach access from our property however there are many options for beaches nearby. For surfing, you can go to Indicators or Whale Bay (advanced), Manu Bay (intermediate to advanced) or Ngaruanui beach (beginners and above). For swimming, you can swim at the boat ramp at Manu Bay when the tide is low to medium. Or you can go to Ngaruanui beach also, around a 12 minute drive from here. If you’d like to experience a more remote beach, then Ruapuke beach is just up the road from us towards Kawhia. You continue past our property on the gravel road for around 20 minutes. Turn right at the sign that says beach access and you can surf from this beach when the waves are not big enough at Raglan. Swimming is more dangerous and Ruapuke as there are rips so be careful. There is a waterfall and small stream that runs into the ocean so the stream is a great place for little ones to paddle.
Are there any bush walks nearby?
You’re welcome to have a wander around our property. We have marked out a couple of spots that we enjoy walking to every now and then. Unfortunately because they are not walked often the terrain is a bit rough in places so you’ll need some good shoes or gumboots to stomp around. You can also take our driveway challenge, walking from the bottom to the top is great exercise! You can also walk up our new concreted driveway and down our old driveway which gives you a bit of a loop track.
There’s also a 45 minute look track bush walk just up the road accessed via Karioi Backpackers. This is a really good walk, 5000 steps up and 5000 steps down, approx 4.5kms in distance. Very enjoyable.
If you’re looking for a longer walk then you can start from Te Toto Gorge which is about 1.5kms further along the road from here. You can walk to the summit of Mt Karioi from here which takes around 3-4 hours return.